{"id":290,"date":"2025-10-20T04:32:13","date_gmt":"2025-10-20T03:32:13","guid":{"rendered":"https:\/\/chrisy.com.au\/?p=290"},"modified":"2025-10-20T04:59:34","modified_gmt":"2025-10-20T03:59:34","slug":"assistive-tech-and-home-mods-after-nov-1","status":"publish","type":"post","link":"https:\/\/chrisy.com.au\/index.php\/2025\/10\/20\/assistive-tech-and-home-mods-after-nov-1\/","title":{"rendered":"Assistive Tech and Home Mods after Nov 1"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;30px||27px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;95%&#8221; max_width=&#8221;none&#8221; custom_padding=&#8221;0px||0px||true|true&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#0C71C3&#8243; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;11px|11px|11px|11px|true|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2 data-start=\"407\" data-end=\"420\"><strong data-start=\"411\" data-end=\"420\">TL;DR<\/strong><\/h2>\n<p data-start=\"421\" data-end=\"843\">From <strong data-start=\"426\" data-end=\"445\">1 November 2025<\/strong>, Home Care Packages merge into the new <strong data-start=\"485\" data-end=\"504\">Support at Home<\/strong> program.<br data-start=\"513\" data-end=\"516\" \/>If you or someone you care for needs equipment or home modifications, the <strong data-start=\"590\" data-end=\"652\">Assistive Technology and Home Modifications (AT-HM) scheme<\/strong> pays for it separately from your regular care budget.<\/p>\n<p data-start=\"421\" data-end=\"843\">Knowing <em data-start=\"717\" data-end=\"722\">how<\/em> to navigate it\u2014and what traps to avoid\u2014can mean the difference between waiting months or getting what you need in weeks.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;95%&#8221; max_width=&#8221;none&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2>The big change<\/h2>\n<p>Many older Australians have spent years trying to get something as simple as a grab rail, wheelchair, or recliner chair approved through My Aged Care. The new <strong>Support at Home<\/strong> program aims to change that by pulling equipment and home modifications out of people\u2019s general care budgets and creating a new, faster stream of funding called <strong>Assistive Technology and Home Modifications (AT-HM).<\/strong><\/p>\n<p>The idea is simple: Instead of deciding between a shower chair and a cleaning visit, people can access a dedicated allowance for items that keep them safe, mobile, and independent.<\/p>\n<p>It\u2019s one of the most practical changes in the new aged care system &#8211; but also one of the most confusing.<\/p>\n<h2>What the scheme actually covers<\/h2>\n<p>AT-HM covers two broad categories:<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;95%&#8221; max_width=&#8221;none&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>&nbsp;<\/p>\n<table style=\"width: 100%; border-collapse: collapse; border: 1px solid #ccc;\">\n<thead style=\"background-color: #175e66; color: #ffffff;\">\n<tr>\n<th style=\"padding: 8px; text-align: left; border: 1px solid #ccc;\"><span style=\"color: #ffffff;\">Category<\/span><\/th>\n<th style=\"padding: 8px; text-align: left; border: 1px solid #ccc;\"><span style=\"color: #ffffff;\">Examples<\/span><\/th>\n<th style=\"padding: 8px; text-align: left; border: 1px solid #ccc;\"><span style=\"color: #ffffff;\">Funding Tiers<\/span><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\"><strong>Assistive Technology (AT)<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Mobility aids, lift chairs, scooters, beds, communication tablets, alarms, adaptive cutlery<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\"><strong>Low:<\/strong> up to $500<br \/><strong>Medium:<\/strong> up to $2,000<br \/><strong>High:<\/strong> $15,000+ (by prescription)<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\"><strong>Home Modifications (HM)<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Grab rails, ramps, accessible showers, door widening, bathroom reconfiguration<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\"><strong>Low:<\/strong> up to $500<br \/><strong>Medium:<\/strong> up to $2,000<br \/><strong>High:<\/strong> up to $15,000 lifetime cap<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>People in very remote areas (Modified Monash 6\u20137) get a <strong>50% supplement.<\/strong> You can apply for both AT and HM at the same time if they work together &#8211; say, a ramp and a mobility scooter.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-70184d90-89dc-4d37-8a72-67bb78c7369e&#8221; custom_padding=&#8221;10px|8px|10px|8px|true|true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#0C71C3&#8243; global_colors_info=&#8221;{%22gcid-70184d90-89dc-4d37-8a72-67bb78c7369e%22:%91%22background_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3 data-start=\"2335\" data-end=\"2359\">What\u2019s <em data-start=\"2346\" data-end=\"2351\">not<\/em> covered<\/h3>\n<ul data-start=\"2360\" data-end=\"2577\">\n<li data-start=\"2360\" data-end=\"2429\">\n<p data-start=\"2362\" data-end=\"2429\">Cosmetic upgrades (new tiles or d\u00e9cor that aren\u2019t safety-related)<\/p>\n<\/li>\n<li data-start=\"2430\" data-end=\"2467\">\n<p data-start=\"2432\" data-end=\"2467\">General renovations or extensions<\/p>\n<\/li>\n<li data-start=\"2468\" data-end=\"2577\">\n<p data-start=\"2470\" data-end=\"2577\">Duplicate funding for items already provided through NDIS, state programs, or hospital discharge services<\/p>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;95%&#8221; max_width=&#8221;none&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;16px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2 data-start=\"2584\" data-end=\"2603\">Who pays what<\/h2>\n<p data-start=\"2605\" data-end=\"2736\">Under the new system, everyone contributes according to their <strong data-start=\"2667\" data-end=\"2686\">income category<\/strong>, but the government covers the majority of costs.<\/p>\n<h3 data-start=\"2738\" data-end=\"2783\"><strong data-start=\"2742\" data-end=\"2783\">Independence category co-contribution<\/strong><\/h3>\n<p data-start=\"2784\" data-end=\"3102\">Assistive technology and home modifications fall under the <strong data-start=\"2843\" data-end=\"2868\">independence category<\/strong>.<br data-start=\"2869\" data-end=\"2872\" \/>Full pensioners generally <strong data-start=\"2898\" data-end=\"2913\">pay nothing<\/strong>.<br data-start=\"2914\" data-end=\"2917\" \/>Part-pensioners and self-funded retirees may pay a <strong data-start=\"2968\" data-end=\"2996\">small daily contribution<\/strong>, usually capped at around <strong data-start=\"3023\" data-end=\"3038\">$12 per day<\/strong>, with an overall lifetime limit of about <strong data-start=\"3080\" data-end=\"3091\">$78,000<\/strong> (indexed).<\/p>\n<p data-start=\"3104\" data-end=\"3276\">The actual percentage rate for each category will appear in the <strong data-start=\"3168\" data-end=\"3213\">October 2025 Schedule of Fees and Charges &#8211; <\/strong>but for most people, their contribution will be small or zero.<\/p>\n<p data-start=\"3331\" data-end=\"3625\">\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;95%&#8221; max_width=&#8221;none&#8221; custom_padding=&#8221;16px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>OT and allied health costs are separate<\/h3>\n<p>If you need an occupational therapist (OT) or other allied-health professional to prescribe or recommend equipment, their fees are <strong>fully government funded<\/strong> under the <em>clinical supports<\/em> category. That means their time does <strong>not<\/strong> come out of your $500, $2,000, or $15,000 AT-HM allowance.<\/p>\n<p>Example: If an OT visits to prescribe rails and a lift chair, the OT\u2019s fee is paid separately by the government. Your AT-HM funding covers only the equipment, installation, and any approved admin fees.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-70184d90-89dc-4d37-8a72-67bb78c7369e&#8221; custom_padding=&#8221;10px|10px|10px|10px|false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#0C71C3&#8243; global_colors_info=&#8221;{%22gcid-70184d90-89dc-4d37-8a72-67bb78c7369e%22:%91%22background_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>Who pays for what<\/h3>\n<ul>\n<li>Government: equipment, installation, OT assessments, prescriptions, allied health, coordination fees (within caps)<\/li>\n<li>You: income-based co-contribution (often $0)<\/li>\n<li>Hardship option: available via Services Australia<\/li>\n<li>Full pensioners: generally pay nothing<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;95%&#8221; max_width=&#8221;none&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Admin and coordination fee caps<\/h3>\n<table style=\"width: 100%; border-collapse: collapse; border: 1px solid #ccc;\">\n<thead style=\"background-color: #175e66; color: #ffffff;\">\n<tr>\n<th style=\"padding: 8px; text-align: left; border: 1px solid #ccc;\"><span style=\"color: #ffffff;\">Type<\/span><\/th>\n<th style=\"padding: 8px; text-align: left; border: 1px solid #ccc;\"><span style=\"color: #ffffff;\">Maximum allowed<\/span><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Admin fee (Assistive Technology)<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">10% or up to $500<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Coordination fee (Home Modifications)<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">15% or up to $1,500<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Ask your provider to list these fees <em>in writing<\/em> in your service agreement and monthly statement.<\/p>\n<p>Both the <strong data-start=\"261\" data-end=\"283\">admin fee (for AT)<\/strong> and the <strong data-start=\"292\" data-end=\"328\">coordination fee (for Home Mods)<\/strong> are <strong data-start=\"333\" data-end=\"365\">charged to your AT-HM budget<\/strong>, <strong data-start=\"367\" data-end=\"374\">not<\/strong> your regular <em data-start=\"388\" data-end=\"405\">Support at Home<\/em> (care) budget.<\/p>\n<p data-start=\"470\" data-end=\"539\"><span style=\"text-decoration: underline;\"><strong>Each AT-HM approval comes with its own funding \u201cenvelope.\u201d<\/strong><\/span><\/p>\n<p data-start=\"540\" data-end=\"641\">When the delegate approves your AT-HM tier (e.g. $2,000 medium or $15,000 high), that total covers:<\/p>\n<ul data-start=\"642\" data-end=\"824\">\n<li data-start=\"642\" data-end=\"695\">\n<p data-start=\"644\" data-end=\"695\">the <strong data-start=\"648\" data-end=\"683\">equipment or modification costs<\/strong>, <strong data-start=\"685\" data-end=\"693\">plus<\/strong><\/p>\n<\/li>\n<li data-start=\"696\" data-end=\"744\">\n<p data-start=\"698\" data-end=\"744\">any <strong data-start=\"702\" data-end=\"732\">admin or coordination fees<\/strong>, <strong data-start=\"734\" data-end=\"742\">plus<\/strong><\/p>\n<\/li>\n<li data-start=\"745\" data-end=\"824\">\n<p data-start=\"747\" data-end=\"824\">any freight, installation, or minor accessories needed to complete the job.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"826\" data-end=\"933\">Those service fees don\u2019t reduce your daily support hours \u2014 they come out of the <strong data-start=\"906\" data-end=\"932\">same AT-HM tier amount<\/strong>.<\/p>\n<p data-start=\"935\" data-end=\"1113\">So if you have $2,000 approved for a lift chair and your provider charges a 10 % admin fee, you\u2019ll receive $1,800 worth of actual equipment and $200 goes toward administration.<\/p>\n<h3><span style=\"color: #ff0000;\">Hardship help<\/span><\/h3>\n<p>If your contribution would cause financial hardship, you can apply for a <strong>Hardship Supplement<\/strong> through <strong>Services Australia<\/strong>. They\u2019ll review your income and essential expenses and can temporarily lower or remove your contribution. You\u2019ll need to reapply every 6\u201312 months if your situation continues.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;95%&#8221; max_width=&#8221;none&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||17px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>How to apply (and who does what)<\/h2>\n<p>Navigating this part correctly saves the most time.<\/p>\n<table style=\"width:100%; border-collapse:collapse; border:1px solid #ccc;\">\n<thead style=\"background-color:#175E66; color:#ffffff;\">\n<tr>\n<th style=\"padding:8px; text-align:left; border:1px solid #ccc;\">Step<\/th>\n<th style=\"padding:8px; text-align:left; border:1px solid #ccc;\">Who acts<\/th>\n<th style=\"padding:8px; text-align:left; border:1px solid #ccc;\">What happens<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding:8px; border:1px solid #ccc;\">1. <strong>Register or review<\/strong><\/td>\n<td style=\"padding:8px; border:1px solid #ccc;\">You \/ carer<\/td>\n<td style=\"padding:8px; border:1px solid #ccc;\">Call <strong>My Aged Care (1800 200 422)<\/strong> or log in online. Say you need <em>Assistive Technology or Home Modifications support.<\/em><\/td>\n<\/tr>\n<tr>\n<td style=\"padding:8px; border:1px solid #ccc;\">2. <strong>Assessment<\/strong><\/td>\n<td style=\"padding:8px; border:1px solid #ccc;\">My Aged Care assessor<\/td>\n<td style=\"padding:8px; border:1px solid #ccc;\">They determine your <em>Support Plan<\/em> and funding tier (low, medium, or high).<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:8px; border:1px solid #ccc;\">3. <strong>Choose provider<\/strong><\/td>\n<td style=\"padding:8px; border:1px solid #ccc;\">You<\/td>\n<td style=\"padding:8px; border:1px solid #ccc;\">Must be a <strong>Category 2 registered provider<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:8px; border:1px solid #ccc;\">4. <strong>Prescription &amp; quotes<\/strong><\/td>\n<td style=\"padding:8px; border:1px solid #ccc;\">OT \/ provider<\/td>\n<td style=\"padding:8px; border:1px solid #ccc;\">For medium and high items, an OT must write a <strong>clinical prescription<\/strong> and attach quotes.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:8px; border:1px solid #ccc;\">5. <strong>Approval<\/strong><\/td>\n<td style=\"padding:8px; border:1px solid #ccc;\">Government delegate<\/td>\n<td style=\"padding:8px; border:1px solid #ccc;\">Reviews the submission and issues a <strong>Notice of Decision.<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"padding:8px; border:1px solid #ccc;\">6. <strong>Purchase \/ installation<\/strong><\/td>\n<td style=\"padding:8px; border:1px solid #ccc;\">Provider<\/td>\n<td style=\"padding:8px; border:1px solid #ccc;\">Must happen within 12 months of approval.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding:8px; border:1px solid #ccc;\">7. <strong>Follow-up<\/strong><\/td>\n<td style=\"padding:8px; border:1px solid #ccc;\">Provider + you<\/td>\n<td style=\"padding:8px; border:1px solid #ccc;\">You confirm receipt and satisfaction; provider keeps proof of delivery.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;95%&#8221; max_width=&#8221;none&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-70184d90-89dc-4d37-8a72-67bb78c7369e&#8221; custom_padding=&#8221;10px|10px|10px|10px|false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#0C71C3&#8243; global_colors_info=&#8221;{%22gcid-70184d90-89dc-4d37-8a72-67bb78c7369e%22:%91%22background_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2>What \u201cby prescription\u201d means<\/h2>\n<p>When the guidelines say <strong>\u201chigh tier &#8211; by prescription,\u201d<\/strong> it means the item must be <strong>clinically recommended in writing<\/strong> by an OT or other qualified allied-health professional. They\u2019ll describe the item, why it\u2019s needed, and how it will improve your independence and safety. You can\u2019t self-select high-cost items; the prescription provides clinical evidence for the delegate\u2019s approval.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-70184d90-89dc-4d37-8a72-67bb78c7369e&#8221; custom_padding=&#8221;10px|10px|10px|10px|false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#0C71C3&#8243; global_colors_info=&#8221;{%22gcid-70184d90-89dc-4d37-8a72-67bb78c7369e%22:%91%22background_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3><span>Who is the Delegate? <\/span><\/h3>\n<p>The <em>delegate<\/em> is the authorised government decision-maker &#8211; usually an officer at <strong>Services Australia<\/strong> or the <strong>Department of Health and Aged Care<\/strong> &#8211; who approves your funding. You won\u2019t deal with them directly, but every approval or rejection letter you receive (\u201cNotice of Decision\u201d) comes from a delegate acting under the Aged Care Act.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;95%&#8221; max_width=&#8221;none&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>Common sub-limits on individual items<\/h3>\n<table style=\"width: 100%; border-collapse: collapse; border: 1px solid #ccc;\">\n<thead style=\"background-color: #175e66; color: #ffffff;\">\n<tr>\n<th style=\"padding: 8px; text-align: left; border: 1px solid #ccc;\"><span style=\"color: #ffffff;\">Item<\/span><\/th>\n<th style=\"padding: 8px; text-align: left; border: 1px solid #ccc;\"><span style=\"color: #ffffff;\">Typical cap<\/span><\/th>\n<th style=\"padding: 8px; text-align: left; border: 1px solid #ccc;\"><span style=\"color: #ffffff;\">Notes<\/span><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Tablet or smart device<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">$1,000<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Must support communication, cognition, or telehealth \u2014 not entertainment.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Personal alarm<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">$900<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Includes SIM and setup.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Lift chair<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">$2,000\u2013$2,500<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">OT prescription required.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Electric bed<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">$3,000<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">OT prescription required.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Power wheelchair \/ scooter<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">$15,000+<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">May exceed with clinical justification.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Minor kitchen or daily aids<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">$50\u2013$300 each<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Under-advice items.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Bathroom safety modifications<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">$15,000 (lifetime)<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Includes rails, floor changes, shower reconfigurations.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>These limits are set in the <strong>AT-HM List<\/strong>, available on the Department of Health website. If a device exceeds its cap, your OT can apply for an exception through a <strong>Support Plan Review (SPR).<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;95%&#8221; max_width=&#8221;none&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2>If you already have a Home Care Package<\/h2>\n<p>If you currently receive a <strong>Home Care Package (HCP)<\/strong> &#8211; even a Level 4 &#8211; you will automatically transition to the new <strong>Support at Home<\/strong> program on <strong>1 November 2025<\/strong>. Your provider will stay the same unless you choose to change.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;98%&#8221; max_width=&#8221;none&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-70184d90-89dc-4d37-8a72-67bb78c7369e&#8221; custom_margin=&#8221;|-21px|||false|false&#8221; custom_padding=&#8221;5px|10px|5px|10px|false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#0C71C3&#8243; global_colors_info=&#8221;{%22gcid-70184d90-89dc-4d37-8a72-67bb78c7369e%22:%91%22background_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>What stays the same<\/h3>\n<ul>\n<li>Your <strong>funding level<\/strong> and <strong>services<\/strong> continue.<\/li>\n<li>You are covered by the <strong>\u201cno worse off\u201d rule.<\/strong><\/li>\n<li>Any <strong>unspent funds<\/strong> in your current package carry over.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-70184d90-89dc-4d37-8a72-67bb78c7369e&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;5px|10px|5px|10px|false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#0C71C3&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-70184d90-89dc-4d37-8a72-67bb78c7369e%22:%91%22background_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>What changes<\/h3>\n<ul>\n<li>You\u2019ll start with a <strong>transitional AT-HM tier ($0)<\/strong> because your unspent package funds are used first for any equipment or modifications.<\/li>\n<li>Once those are spent, your provider can request <strong>AT-HM funding<\/strong> through a Support Plan Review.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;95%&#8221; max_width=&#8221;none&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>Do you need a new assessment?<\/h3>\n<p>Not unless your needs have changed. Your existing approval automatically converts. But if you now need new equipment (for example, after a hospital stay or fall), it\u2019s smart to request a <strong>Support Plan Review (SPR)<\/strong> so your provider can apply for an AT-HM tier.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-3739f6af-6ec3-431f-9233-3cdc85f4270b&#8221; width=&#8221;95%&#8221; max_width=&#8221;none&#8221; custom_padding=&#8221;|10px||10px|false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{%22gcid-3739f6af-6ec3-431f-9233-3cdc85f4270b%22:%91%22background_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>For Level 4 Package Holders<\/h3>\n<ol>\n<li>List your current equipment and what\u2019s worn out or missing.<\/li>\n<li>Ask your provider: \u201cHave you requested AT-HM funding under Support at Home?\u201d<\/li>\n<li>Make sure any unspent package funds are earmarked for you before transition.<\/li>\n<li>If you need something new, ask for a <strong>Support Plan Review<\/strong>.<\/li>\n<li>Send hospital discharge summaries or OT reports to your provider &#8211; they\u2019re vital evidence for approval.<\/li>\n<\/ol>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;95%&#8221; max_width=&#8221;none&#8221; custom_padding=&#8221;||8px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2>Tips and traps<\/h2>\n<table style=\"width: 100%; border-collapse: collapse; border: 1px solid #ccc;\">\n<thead style=\"background-color: #175e66; color: #000000;\">\n<tr>\n<th style=\"padding: 8px; text-align: left; border: 1px solid #ccc;\"><span style=\"color: #ffffff;\">Trap<\/span><\/th>\n<th style=\"padding: 8px; text-align: left; border: 1px solid #ccc;\"><span style=\"color: #ffffff;\">How to avoid it<\/span><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Funding expires before work starts<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Book builders early; if delayed, ask for a 12-month extension.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">No OT prescription<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Always confirm your OT has submitted one \u2014 required for medium\/high items.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Landlord or retirement-village refusal<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Get written consent before work begins.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Duplicate funding<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Tell your assessor about any NDIS or state equipment you already receive.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Confusion over ownership<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Check your agreement: purchased = yours; loaned or rented = return later.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Overcharged admin fees<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Ask for itemised monthly statements.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Delay after hospital discharge<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Ensure your discharge summary goes directly to your provider and My Aged Care.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;95%&#8221; max_width=&#8221;none&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||18px|||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2>Fast-track your approval after hospital discharge<\/h2>\n<p>One of the biggest causes of delay is <strong>missing medical documentation<\/strong>. When you or someone you care for leaves hospital after a fall, surgery, or illness, that discharge summary can make or break how quickly you receive help.<\/p>\n<p>Here\u2019s how to speed it up:<\/p>\n<ol>\n<li>Ask the hospital\u2019s discharge planner or allied-health team to send the <strong>discharge summary to your provider and GP<\/strong> immediately.<\/li>\n<li>Keep a copy yourself and upload it to your <strong>My Aged Care account<\/strong>.<\/li>\n<li>Tell your provider you need a <strong>Support Plan Review for AT-HM<\/strong>.<\/li>\n<li>Follow up until you receive a <strong>Notice of Decision<\/strong> letter from My Aged Care.<\/li>\n<\/ol>\n<p>That summary often contains the exact wording (\u201crequires grab rails,\u201d \u201crequires mobility aid\u201d) that the delegate uses to justify funding approval.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-70184d90-89dc-4d37-8a72-67bb78c7369e&#8221; custom_margin=&#8221;||17px|||&#8221; custom_padding=&#8221;10px|10px|10px|10px|false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;#0C71C3&#8243; global_colors_info=&#8221;{%22gcid-70184d90-89dc-4d37-8a72-67bb78c7369e%22:%91%22background_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h3>What if my provider isn\u2019t helping?<\/h3>\n<ul>\n<li>Call <strong>My Aged Care (1800 200 422)<\/strong> and say you want a Support Plan Review for Assistive Technology.<\/li>\n<li>My Aged Care will contact your provider to lodge the paperwork.<\/li>\n<li>You\u2019ll get a confirmation letter once the delegate has acted.<\/li>\n<li>If you\u2019re stuck or feel ignored, call <strong>Aged Care Advocacy (1800 700 600)<\/strong> &#8211; it\u2019s free and confidential.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||17px|||&#8221; custom_padding=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2>Ownership and responsibility<\/h2>\n<p>This is one of the biggest \u201cfine print\u201d issues in the new guidelines.<\/p>\n<table style=\"width: 100%; border-collapse: collapse; border: 1px solid #ccc;\">\n<thead style=\"background-color: #175e66; color: #ffffff;\">\n<tr>\n<th style=\"padding: 8px; text-align: left; border: 1px solid #ccc;\"><span style=\"color: #ffffff;\">Situation<\/span><\/th>\n<th style=\"padding: 8px; border: 1px solid #cccccc;\"><span style=\"color: #ffffff;\">Who owns the item<\/span><\/th>\n<th style=\"padding: 8px; border: 1px solid #cccccc; text-align: center;\"><span style=\"color: #ffffff;\">Notes<\/span><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\"><strong>Purchased with AT-HM funds<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">You<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">It\u2019s part of your care plan. You can keep it, sell it, or transfer it if you move.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\"><strong>Loaned or rented through provider<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">Provider or national loan scheme<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">You must return it when it\u2019s no longer needed.<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px; border: 1px solid #ccc;\"><strong>Installed home modifications<\/strong><\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">You (if you own the property)<\/td>\n<td style=\"padding: 8px; border: 1px solid #ccc;\">If renting, get written landlord consent. Public-housing tenants may be redirected to state programs.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Maintenance and repair costs can also be funded, but your provider needs to include them in your care plan or request a Support Plan Review.<\/p>\n<h2>When to ask for a Support Plan Review (SPR)<\/h2>\n<p>Request one if:<\/p>\n<ul>\n<li>You\u2019ve been in hospital or your mobility has changed.<\/li>\n<li>You need new or upgraded equipment.<\/li>\n<li>Your existing item has broken or worn out.<\/li>\n<li>You\u2019ve moved house.<\/li>\n<li>You\u2019ve used up your package funds and now need formal AT-HM funding.<\/li>\n<\/ul>\n<p>You can call My Aged Care yourself to start it, or ask your provider to do it on your behalf. The review usually takes <strong>2\u20136 weeks<\/strong> depending on complexity.<\/p>\n<h2>Where to get help<\/h2>\n<ul>\n<li><strong>My Aged Care:<\/strong> 1800 200 422 \/ <a href=\"https:\/\/www.myagedcare.gov.au\">myagedcare.gov.au<\/a><\/li>\n<li><strong>Aged Care Advocacy Line (OPAN):<\/strong> 1800 700 600<\/li>\n<li><strong>Services Australia (Hardship):<\/strong> 132 300<\/li>\n<li><strong>Translating and Interpreting Service:<\/strong> 131 450<\/li>\n<li><strong>Elder Help Line (for safety or neglect concerns):<\/strong> 1800 353 374<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h2>Change is hard but it can be worthwhile<\/h2>\n<p>This new system has potential &#8211; if people know how to use it. The AT-HM scheme is meant to remove the trade-offs that forced older Australians to choose between personal care and equipment they desperately needed. But like most reforms, it only works if the paperwork moves with you.<\/p>\n<p>The most powerful thing you can do is <strong>keep your paperwork organised<\/strong>:<\/p>\n<ul>\n<li>Keep your OT reports, hospital summaries, and photos of modifications.<\/li>\n<li>Check your provider\u2019s statements.<\/li>\n<li>Ask for a <strong>Support Plan Review<\/strong> anytime your situation changes.<\/li>\n<\/ul>\n<p><em>If you\u2019re unsure, ask. The system now exists to say yes faster &#8211; but it still needs you to push it along.<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>From Nov 1, new aged care rules fund equipment &#038; home mods separately. Learn how to apply, avoid traps &#038; get what you need quickly.<\/p>\n","protected":false},"author":1,"featured_media":292,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"795","footnotes":""},"categories":[29,31,36],"tags":[64,172,174,176,173,53,88,175,48],"class_list":["post-290","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agedcare","category-equipment","category-policy-regulations-updates","tag-aged-care","tag-assistive-technology","tag-carers","tag-equipment-funding","tag-home-modifications","tag-my-aged-care","tag-occupational-therapy","tag-older-australians","tag-support-at-home"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assistive Tech &amp; Home Mods: How to Get What You Need (2025)<\/title>\n<meta name=\"description\" content=\"From Nov 1, new aged care rules fund equipment &amp; home mods separately. 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